What Is the Primary Purpose of a Dart Fashion
Chief Torso
2. Project Direction Overview
The starting betoken in discussing how projects should be properly managed is to outset understand what a project is and, just equally chiefly, what it is non.
People have been undertaking projects since the primeval days of organized human activeness. The hunting parties of our prehistoric ancestors were projects, for example; they were temporary undertakings directed at the goal of obtaining meat for the community. Large circuitous projects accept also been with usa for a long fourth dimension. The pyramids and the Swell Wall of Red china were in their solar day of roughly the aforementioned dimensions equally the Apollo projection to send men to the moon. We employ the term "projection" frequently in our daily conversations. A married man, for example may tell his married woman, "My principal project for this weekend is to straighten out the garage." Going hunting, building pyramids, and fixing faucets all share sure features that make them projects.
Project Attributes
A project has distinctive attributes that distinguish information technology from ongoing work or business organisation operations. Projects are temporary in nature. They are not an everyday business concern procedure and take definitive kickoff dates and end dates. This feature is of import considering a large office of the project effort is dedicated to ensuring that the project is completed at the appointed time. To do this, schedules are created showing when tasks should begin and end. Projects can last minutes, hours, days, weeks, months, or years.
Projects exist to bring about a product or service that hasn't existed earlier. In this sense, a project is unique. Unique means that this is new; this has never been washed before. Maybe it's been done in a very similar fashion before just never exactly in this mode. For case, Ford Motor Company is in the business concern of designing and assembling cars. Each model that Ford designs and produces can be considered a project. The models differ from each other in their features and are marketed to people with various needs. An SUV serves a different purpose and clientele than a luxury car. The design and marketing of these 2 models are unique projects. However, the actual assembly of the cars is considered an operation (i.due east., a repetitive process that is followed for about makes and models).
In contrast with projects, operations are ongoing and repetitive. They involve work that is continuous without an catastrophe appointment and with the same processes repeated to produce the same results. The purpose of operations is to keep the organization performance while the purpose of a project is to meet its goals and conclude. Therefore, operations are ongoing while projects are unique and temporary.
A projection is completed when its goals and objectives are accomplished. It is these goals that drive the project, and all the planning and implementation efforts undertaken to reach them. Sometimes projects stop when it is determined that the goals and objectives cannot be accomplished or when the product or service of the project is no longer needed and the project is cancelled.
Definition of a Project
There are many written definitions of a project. All of them contain the cardinal elements described above. For those looking for a formal definition of a project, the Project Management Institute (PMI) defines a project every bit a temporary endeavor undertaken to create a unique product, service, or result. The temporary nature of projects indicates a definite get-go and end. The end is reached when the project'southward objectives take been achieved or when the project is terminated considering its objectives will not or cannot exist met, or when the demand for the project no longer exists.
Projection Characteristics
When considering whether or non you lot have a project on your hands, there are some things to keep in listen. Offset, is it a project or an ongoing functioning? Second, if it is a projection, who are the stakeholders? And third, what characteristics distinguish this endeavor as a project?
Projects accept several characteristics:
- Projects are unique.
- Projects are temporary in nature and have a definite beginning and ending appointment.
- Projects are completed when the project goals are accomplished or information technology'south adamant the project is no longer viable.
A successful projection is i that meets or exceeds the expectations of the stakeholders.
Consider the following scenario: The vice-president (VP) of marketing approaches y'all with a fabulous idea. (Evidently it must exist "fabulous" because he thought of it.) He wants to set up kiosks in local grocery stores as mini-offices. These offices will offer customers the power to sign upwards for car and home insurance services every bit well every bit brand their bill payments. He believes that the exposure in grocery stores will increase awareness of the company'due south offerings. He told you lot that senior management has already cleared the project, and he'll dedicate as many resources to this as he can. He wants the new kiosks in place in 12 selected stores in a major city by the finish of the year. Finally, he has assigned you to head upwardly this project.
Your first question should exist, "Is it a projection?" This may seem unproblematic, but disruptive projects with ongoing operations happens often. Projects are temporary in nature, have definite start and end dates, outcome in the cosmos of a unique product or service, and are completed when their goals and objectives accept been met and signed off by the stakeholders.
Using these criteria, let'southward examine the assignment from the VP of marketing to determine if it is a project:
- Is it unique? Yes, because the kiosks don't exist in the local grocery stores. This is a new manner of offer the company's services to its customer base of operations. While the service the visitor is offering isn't new, the way it is presenting its services is.
- Does the product have a limited timeframe? Yeah, the first appointment of this project is today, and the end date is the end of side by side year. It is a temporary endeavor.
- Is there a mode to determine when the project is completed? Yes, the kiosks volition be installed and the services volition be offered from them. Once all the kiosks are installed and operating, the project will come to a close.
- Is in that location a way to decide stakeholder satisfaction? Yep, the expectations of the stakeholders volition be documented in the course of requirements during the planning processes. These requirements will be compared to the finished product to make up one's mind if information technology meets the expectations of the stakeholder.
If the answer is yep to all these questions, and then nosotros have a project.
The Process of Project Direction
You've determined that you have a project. What at present? The notes you scribbled downwards on the back of the napkin at dejeuner are a showtime, but non exactly good project management practice. Too ofttimes, organizations follow Nike's advice when it comes to managing projects when they "just do it." An assignment is made, and the project team members spring directly into the evolution of the production or service requested. In the stop, the delivered product doesn't meet the expectations of the customer. Unfortunately, many projects follow this poorly constructed path, and that is a primary contributor to a large percentage of projects not meeting their original objectives, as defined past operation, schedule, and budget.
In the U.s., more than than $250 billion is spent each year on information technology (It) application development in approximately 175,000 projects. The Standish Group (a Boston-based leader in project and value functioning inquiry) released the summary version of their 2009 CHAOS Report that tracks project failure rates across a wide range of companies and industries (Figure 2.1).
Jim Johnson, chairman of the Standish Group, has stated that "this yr's results show a marked decrease in project success rates, with 32% of all projects succeeding which are delivered on time, on upkeep, with required features and functions, 44% were challenged-which are belatedly, over upkeep, and/or with less than the required features and functions and 24% failed which are cancelled prior to completion or delivered and never used."
When are companies going to cease wasting billions of dollars on failed projects? The vast majority of this waste material is completely avoidable: just become the right business needs (requirements) understood early in the process and ensure that project direction techniques are applied and followed, and the projection activities are monitored.
Applying good project management discipline is the way to help reduce the risks. Having expert project management skills does not completely eliminate problems, risks, or surprises. The value of good projection management is that you lot have standard processes in place to deal with all contingencies.
Project management is the application of noesis, skills, tools, and techniques applied to project activities in order to meet the project requirements. Project management is a procedure that includes planning, putting the project program into action, and measuring progress and performance.
Managing a project includes identifying your project'south requirements and writing downward what everyone needs from the project. What are the objectives for your project? When everyone understands the goal, it'southward much easier to continue them all on the right path. Make sure you set goals that anybody agrees on to avert squad conflicts later on. Understanding and addressing the needs of everyone affected past the projection means the end outcome of your project is far more probable to satisfy your stakeholders. Concluding but not least, as projection manager, you will also be balancing the many competing projection constraints.
On any project, you will have a number of project constraints that are competing for your attention. They are cost, scope, quality, risk, resource, and time.
- Price is the budget approved for the projection including all necessary expenses needed to evangelize the project. Within organizations, projection managers have to balance between not running out of coin and not underspending because many projects receive funds or grants that have contract clauses with a "use it or lose information technology" arroyo to projection funds. Poorly executed budget plans tin can effect in a last-infinitesimal rush to spend the allocated funds. For almost all projects, cost is ultimately a limiting constraint; few projects tin go over budget without somewhen requiring a cosmetic action.
- Scope is what the projection is trying to achieve. Information technology entails all the work involved in delivering the project outcomes and the processes used to produce them. Information technology is the reason and the purpose of the project.
- Quality is a combination of the standards and criteria to which the projection's products must be delivered for them to perform finer. The product must perform to provide the functionality expected, solve the identified trouble, and deliver the do good and value expected. Information technology must too meet other performance requirements, or service levels, such every bit availability, reliability, and maintainability, and have acceptable finish and smooth. Quality on a project is controlled through quality assurance (QA), which is the process of evaluating overall project functioning on a regular ground to provide conviction that the projection volition satisfy the relevant quality standards.
- Risk is defined past potential external events that will take a negative impact on your projection if they occur. Chance refers to the combination of the probability the event will occur and the impact on the project if the event occurs. If the combination of the probability of the occurrence and the impact on the projection is too high, you lot should identify the potential event every bit a risk and put a proactive program in place to manage the gamble.
- Resources are required to behave out the project tasks. They can be people, equipment, facilities, funding, or annihilation else capable of definition (usually other than labour) required for the completion of a project activity.
- Time is defined as the time to complete the projection. Time is often the about frequent projection oversight in developing projects. This is reflected in missed deadlines and incomplete deliverables. Proper command of the schedule requires the conscientious identification of tasks to be performed and accurate estimations of their durations, the sequence in which they are going to exist washed, and how people and other resources are to be allocated. Any schedule should take into account vacations and holidays.
Yous may take heard of the term "triple constraint," which traditionally consisted of simply time, cost, and scope. These are the main competing projection constraints that you lot take to be near enlightened of. The triple constraint is illustrated in the form of a triangle to visualize the projection piece of work and run across the relationship between the telescopic/quality, schedule/time, and cost/resource (Effigy 2.2). In this triangle, each side represents i of the constraints (or related constraints) wherein any changes to any ane side cause a modify in the other sides. The best projects have a perfectly counterbalanced triangle. Maintaining this residue is difficult because projects are prone to change. For example, if scope increases, cost and time may increase disproportionately. Alternatively, if the corporeality of money you have for your project decreases, you may be able to do as much, simply your fourth dimension may increase.
Your projection may have additional constraints that you must face up, and every bit the project manager, you have to balance the needs of these constraints confronting the needs of the stakeholders and your project goals. For instance, if your sponsor wants to add functionality to the original scope, you will very likely need more coin to end the project, or if they cutting the budget, you will accept to reduce the quality of your scope, and if you don't go the appropriate resources to work on your projection tasks, y'all volition have to extend your schedule because the resources y'all accept take much longer to cease the work.
Yous get the idea; the constraints are all dependent on each other. Remember of all of these constraints every bit the classic carnival game of Whac-a-mole (Effigy 2.3). Each fourth dimension you attempt to button one mole back in the hole, another ane pops out. The best advice is to rely on your project team to continue these moles in place.
Here is an instance of a project that cut quality considering the project costs were fixed. The P-36 oil platform (Figure 2.4) was the largest basis production platform in the world capable of processing 180,000 barrels of oil per day and 5.2 million cubic metres of gas per twenty-four hours. Located in the Roncador Field, Campos Basin, Brazil, the P-36 was operated past Petrobras.
In March 2001, the P-36 was producing around 84,000 barrels of oil and 1.three meg cubic metres of gas per day when it became destabilized past two explosions and later sank in 3,900 feet of h2o with 1,650 short tons of crude oil remaining on board, killing xi people. The sinking is attributed to a complete failure in quality assurance, and pressure level for increased production led to corners existence cut on safety procedures. It is listed as one of the about expensive accidents with a price tag of $515,000,000.
The post-obit quotes are from a Petrobras executive, citing the benefits of cutting quality assurance and inspection costs on the project.
"Petrobras has established new global benchmarks for the generation of infrequent shareholder wealth through an aggressive and innovative program of cost cut on its P36 production facility."
"Conventional constraints have been successfully challenged and replaced with new paradigms appropriate to the globalized corporate market place place."
"Emptying of these unnecessary straitjackets has empowered the projection's suppliers and contractors to propose highly economical solutions, with the win-win bonus of enhanced profitability margins for themselves."
"The P36 platform shows the shape of things to come up in the unregulated global market economy of the 21st century."
The dynamic merchandise-offs between the project constraint values have been humorously and accurately described in Effigy 2.five.
Project Management Expertise
In order for yous, as the project director, to manage the competing project constraints and the projection as a whole, in that location are some areas of expertise you should bring to the project squad (Figure ii.11). They are knowledge of the application expanse and the standards and regulations in your industry, understanding of the project environment, general direction noesis and skills, and interpersonal skills. It should be noted that industry expertise is not in a certain field only the expertise to run the projection. Then while knowledge of the type of industry is important, you volition have a project team supporting you in this effort. For instance, if you are managing a project that is building an oil platform, you would not be expected to have a detailed understanding of the engineering since your team will accept mechanical and civil engineers who volition provide the appropriate expertise; still, information technology would definitely assist if you understood this type of work.
Allow's take a await at each of these areas in more detail.
Application knowledge
By standards, we mean guidelines or preferred approaches that are not necessarily mandatory. In dissimilarity, when referring to regulations we mean mandatory rules that must be followed, such equally government-imposed requirements through laws. Information technology should become without saying that equally a professional, you're required to follow all applicable laws and rules that utilize to your industry, organisation, or project. Every manufacture has standards and regulations. Knowing which ones affect your project before y'all begin work will non only aid the project to unfold smoothly, but volition also allow for effective risk assay.
Some projects require specific skills in sure awarding areas. Application areas are made up of categories of projects that have common elements. They tin be defined by industry group (pharmaceutical, financial, etc.), department (accounting, marketing, legal, etc.), technology (software development, applied science, etc), or management specialties (procurement, enquiry and development, etc.). These application areas are normally concerned with disciplines, regulations, and the specific needs of the project, the client, or the industry. For instance, most government agencies have specific procurement rules that apply to their projects that wouldn't be applicative in the construction manufacture. The pharmaceutical industry is interested in regulations set forth by government regulators, whereas the automotive manufacture has fiddling or no concern for either of these types of regulations. Yous demand to stay upward-to-appointment regarding your industry and then that you tin can utilize your knowledge finer. Today's fast-paced advances can go out you behind fairly quickly if you don't stay abreast of current trends.
Having some level of experience in the application area you're working in volition give you an advantage when it comes to project management. While you can telephone call in experts who have the awarding area knowledge, it doesn't hurt for you to sympathize the specific aspects of the awarding areas of your project.
Agreement the Project Environs
There are many factors that demand to exist understood within your project environment (Figure ii.vii). At i level, you need to think in terms of the cultural and social environments (i.east., people, demographics, and teaching). The international and political environment is where you lot need to sympathize well-nigh different countries' cultural influences. Then we move to the physical environment; here we think nearly time zones. Think about different countries and how differently your project volition exist executed whether it is simply in your country or if it involves an international project team that is distributed throughout the world in 5 different countries.
Of all the factors, the physical ones are the easiest to sympathize, and it is the cultural and international factors that are often misunderstood or ignored. How we deal with clients, customers, or project members from other countries tin be critical to the success of the projection. For instance, the culture of the United states values accomplishments and individualism. Americans tend to exist informal and call each other by first names, fifty-fifty if having just met. Europeans tend to be more than formal, using surnames instead of first names in a business setting, even if they know each other well. In addition, their communication way is more than formal than in the The states, and while they tend to value individualism, they also value history, hierarchy, and loyalty. The Japanese, on the other hand, tend to communicate indirectly and consider themselves office of a group, not every bit individuals. The Japanese value hard work and success, equally most of u.s.a. exercise.
How a product is received tin be very dependent on the international cultural differences. For instance, in the 1990s, when many big American and European telecommunications companies were cultivating new markets in Asia, their customer's cultural differences ofttimes produced unexpected situations. Western companies planned their telephone systems to piece of work the same mode in Asia as they did in Europe and the U.s.a.. But the protocol of conversation was different. Call-waiting, a popular feature in the Westward, is considered boorish in some parts of Asia. This cultural blunder could have been avoided had the team captured the projection environment requirements and involved the customer.
It is ofttimes the simplest things that tin can cause trouble since, unsurprisingly, in different countries, people do things differently. Ane of the most notorious examples of this is also i of the virtually simple: appointment formats. What solar day and month is 2/viii/2009? Of course it depends where y'all come from; in Northward America it is February 8th while in Europe (and much of the rest of the world) it is 2nd August. Clearly, when schedules and deadlines are being divers information technology is important that anybody is clear on the format used.
The diversity of practices and cultures and its touch on on products in general and on software in particular goes well beyond the engagement issue. You may be managing a project to create a new website for a company that sells products worldwide. There are language and presentation style issues to take into consideration; converting the site into different languages isn't enough. It is obvious that you need to ensure the translation is right; however, the presentation layer will have its own ready of requirements for different cultures. The left side of a website may be the first focus of attention for a Canadian; the right side would be the initial focus for anyone from the Middle Eastward, as both Standard arabic and Hebrew are written from correct to left. Colors also take unlike meanings in different cultures. White, which is a sign of purity in Due north America (e.g., a bride's hymeneals wearing apparel), and thus would be a favoured background colour in N America, signifies death in Japan (e.yard., a burial shroud). Table ii.1 summarizes unlike meanings of common colours.
Colour | Us | Communist china | Japan | Egypt | France |
---|---|---|---|---|---|
Red | Danger, stop | Happiness | Anger, danger | Expiry | Elite |
Blue | Sadness, melancholy | Heavens, clouds | Villainy | Virtue, faith, truth | Freedom, peace |
Green | Novice, amateur | Ming dynasty, heavens | Future, youth, energy | Fertility, forcefulness | Criminality |
Yellow | Cowardice | Birth, wealth | Grace, nobility | Happiness, prosperity | Temporary |
White | Purity | Death, purity | Death | Joy | Naturality |
Project managers in multicultural projects must capeesh the civilization dimensions and try to learn relevant customs, courtesies, and business organization protocols before taking responsibility for managing an international project. A project managing director must have into consideration these various cultural influences and how they may affect the project's completion, schedule, telescopic, and cost.
Management Knowledge and Skills
Every bit the projection manager, y'all have to rely on your projection management knowledge and your general management skills. Here, we are thinking of items like your ability to plan the project, execute it properly, and of class control information technology and bring information technology to a successful conclusion, along with your ability to guide the project team to achieve project objectives and residual project constraints.
In that location is more to project management than simply getting the work done. Inherent in the process of projection management are the general management skills that allow the projection manager to consummate the project with some level of efficiency and control. In some respects, managing a project is similar to running a concern: at that place are risk and rewards, finance and bookkeeping activities, man resource issues, time direction, stress management, and a purpose for the project to exist. General direction skills are needed in every projection.
Interpersonal Skills
Final only not least y'all also have to bring the ability into the project to manage personal relationships and deal with personnel issues equally they ascend. Hither were talking almost your interpersonal skills as shown in Effigy 2.viii.
Communication
Project managers spend 90% of their time communicating. Therefore they must be good communicators, promoting articulate, unambiguous substitution of information. As a projection manager, it is your chore to keep a number of people well informed. It is essential that your project staff know what is expected of them: what they have to do, when they take to do it, and what budget and fourth dimension constraints and quality specifications they are working toward. If projection staff members do not know what their tasks are, or how to accomplish them, then the unabridged projection will grind to a halt. If you do not know what the project staff is (or oftentimes is not) doing, and then you will be unable to monitor project progress. Finally, if you are uncertain of what the customer expects of you, so the project will not even get off the ground. Projection advice tin thus be summed up as knowing "who needs what data and when" and making sure they have information technology.
All projects require sound advice plans, but not all projects will have the same types of communication or the same methods for distributing the information. For instance, will information be distributed via mail or email, is there a shared website, or are face-to-face meetings required? The advice management program documents how the communication needs of the stakeholders will be met, including the types of data that will be communicated, who will communicate them, and who will receive them; the methods used to communicate; the timing and frequency of communication; the method for updating the plan every bit the project progresses, including the escalation process; and a glossary of common terms.
Influence
Project management is nearly getting things washed. Every organization is different in its policies, modes of operations, and underlying civilization. There are political alliances, differing motivations, alien interests, and power struggles. A projection manager must sympathise all of the unspoken influences at piece of work within an organization.
Leadership
Leadership is the power to motivate and inspire individuals to work toward expected results. Leaders inspire vision and rally people around common goals. A skilful project manager tin can motivate and inspire the project team to see the vision and value of the project. The project manager as a leader can inspire the project squad to discover a solution to overcome perceived obstacles to get the piece of work done.
Motivation
Motivation helps people work more efficiently and produce better results. Motivation is a abiding process that the project director must guide to assistance the team move toward completion with passion and a profound reason to complete the work. Motivating the team is accomplished by using a variety of team-building techniques and exercises. Team building is simply getting a diverse group of people to piece of work together in the most efficient and effective manner possible. This may involve direction events equally well every bit individual actions designed to ameliorate squad performance.
Recognition and rewards are an important part of team motivations. They are formal ways of recognizing and promoting desirable behaviour and are most effective when carried out past the management squad and the project manager. Consider individual preferences and cultural differences when using rewards and recognition. Some people don't similar to be recognized in front of a group; others thrive on information technology.
Negotiation
Project managers must negotiate for the good of the project. In whatever project, the projection managing director, the project sponsor, and the project team will have to negotiate with stakeholders, vendors, and customers to reach a level of agreement adequate to all parties involved in the negotiation process.
Problem Solving
Problem solving is the ability to sympathise the center of a problem, look for a viable solution, and then make a determination to implement that solution. The starting point for problem solving is problem definition. Trouble definition is the ability to understand the cause and upshot of the trouble; this centres on root-cause analysis. If a projection director treats but the symptoms of a problem rather than its cause, the symptoms volition perpetuate and proceed through the projection life. Even worse, treating a symptom may event in a greater problem. For instance, increasing the ampere rating of a fuse in your car because the old ane keeps blowing does not solve the problem of an electric short that could result in a fire. Root-cause assay looks beyond the immediate symptoms to the cause of the symptoms, which then affords opportunities for solutions. One time the root of a problem has been identified, a decision must be fabricated to effectively accost the problem.
Solutions can be presented from vendors, the project team, the projection manager, or various stakeholders. A feasible solution focuses on more than just the problem; it looks at the cause and effect of the solution itself. In addition, a timely determination is needed or the window of opportunity may laissez passer and then a new decision will be needed to address the problem. Every bit in nigh cases, the worst thing you lot can practise is zilch.
All of these interpersonal skills will be used in all areas of project management. Start practicing now considering it'due south guaranteed that yous'll need these skills on your adjacent project.
Image Descriptions
Effigy 2.five image description: The sign says, "We tin can do good, quick, and inexpensive work. You tin can have any ii simply not all three. 1. Good, quick work won't be cheap. 2. Good, cheap piece of work won't be quick. three. Quick, cheap work won't exist good." [Return to Effigy 2.v]
Text Attributions
- This chapter of Project Management is a derivative of Project Management by Merrie Barron and Andrew Barron. © CC BY (Attribution).
- Tabular array two.1: Adapted from P. Russo and Southward. Churl, How Fluent is Your Interface? Designing for International Users, Proceedings of the Collaborate '93 and CHI '93, Clan for Computing Machinery, Inc. (1993). Table from Barron & Barron Project Management for Scientists and Engineers, Source: Project Management for Scientists and Engineers by Merrie Barron; Andrew R. Barron
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